We’re here to assist you with any questions regarding orders, shipping, products, or general support.
Our customer support team is available to help before and after your purchase.
Customer Support
Email Support
We aim to respond to all inquiries within 24–48 business hours.
Business Information
Urban Mirage
181 Mercer St New York, NY 10012 United States
Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM
Order Assistance
For faster support, please include:
- Your order number
- The email used during checkout
- A short description of your request
We can assist with:
Shipping Information
Processing Time: 1–3 business days
Estimated Delivery:
- USA: 7–12 business days
Tracked shipping options are available for most destinations.
Returns & Refunds
If you experience any issue with your order, please contact our support team before opening a dispute.
We are committed to providing a smooth and secure shopping experience for every customer.
Please review our Refund Policy for complete details.
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Thank You
Thank you for supporting Urban Mirage and independent artisan-inspired fashion.